Vol. 12 No. 52 - ISSN: 1533-3698 April 23, 2011
Dear People:
Attending a local chapter American Society for Training and Development (ASTD) seminar on conflict resolution and mediation this past week, I was reminded about how much I enjoy doing training. I was also reminded of another rule of training, seminars, and presentations that I have followed without fail throughout my career. If a seminar is less than 90 minutes to 2 hours, the effective facilitator owes it to her audience to provide the content, a real opportunity for attendees to share the facilitator's broad knowledge about the topic. This facilitator had it wrong. She spent the majority of her hour and a quarter with the attendees doing a conflict resolution role play. She then debriefed the role play. I have no problem with role plays in a different venue, but I didn't pay my admission fee to do a role play with a colleague with whom I work so closely every day that we could have recited each other's next lines.
In the facilitator's second error, except for a couple of attendees, her audience was made up of seasoned facilitators who had presented hundreds, perhaps thousands, of seminars and training sessions themselves. Such a waste of talent and knowledge that could have been drawn out for sharing in the group! But, fundamentally, if you do presentations and facilitation and you have just an hour or so, you owe your audience an hour of information. The attendees didn't pay and take the time and the travel time to attend the seminar to hear themselves speak.
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Please forward this newsletter, in its entirety, to your colleagues, coworkers and friends, because you want to add value to their work and lives.
Regards and wishing you and yours the best this weekend,
Susan