Vol. 13 No. 32 - ISSN: 1533-3698 March 15, 2012
Dear People:
The keys to financial success and a profitable business are not the strategies or the systems of the firm. The character and skill of individual managers, who practice what they preach and recognize the manager's role in coaching employees, are what count. "It's about character and courage," and according to David Maister, a well-known consultant to professional service firms, "it's very, very scarce." Maister emphasizes that managers who believe that their job is to ensure that a strategy, vision, and mission is developed are sadly mistaken. Instead, the manager's most important value-added is to make sure the strategy is implemented. Read more...
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Regards and wishing you and yours the best this weekend,
Susan
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