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Sunday, September 4, 2011

Daily Alert: Economy

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September 04, 2011

	World Bank's Zoellick: "World Economy Is Entering A New Danger Zone" by Gus Lubin on Sep 3, 2011, 9:28 AM A dramatic speech in Beijing.

	2011: Is It 2010 All Over Again? by Matt Busigin on Sep 3, 2011, 11:04 AM It's starting to look that way.

Newser Daily Digest - More High Schools Hand Out iPads, Cut Textbooks

More High Schools Hand Out iPads, Cut Textbooks

(Newser) - More US high school students will be encouraged not to hit the books this year—because a gleaming new iPad awaits them in the classroom. More than 600 school districts will give out iPads for each student in at least one class, Apple says, and one high school in Kentucky... More »

Newser located this story for you on Sunday, September 4, 2011 7:01 AM. The story matched your section(s) Technology.

Cellphones Killing Our Ability to Find Ourselves

(Newser) - The Internet has ruined the the freshman year roommate experience , and the wireless world's path of destruction doesn't end there, writes Dalton Conley for Bloomberg . He reminisces about his lonely, wonderful, confusing journey through Europe as an 18-year-old—the kind of experience today's uber-connected kids can't... More »

Newser located this story for you on Sunday, September 4, 2011 7:01 AM. The story matched your section(s) Technology, Arts & Living.

Matchmaking Rabbi Pairs Gay Men With Lesbians

(Newser) - It might well be the most unusual matchmaking service in the world: An Israeli rabbi specializes in setting up Orthodox Jewish gay men with Orthodox lesbians for marriage, reports the AP . The idea is that they can raise a family together while still adhering to religious laws. The spouses could... More »

Newser located this story for you on Sunday, September 4, 2011 7:01 AM. The story matched your section(s) Arts & Living.

San Fran Cops Confirm They Helped Apple Search Home

(Newser) - This year's saga of Apple's missing iPhone prototype is getting nearly as melodramatic as last year's . San Francisco police have changed their tune and now say "three or four" detectives accompanied private detectives hired by Apple to search a local home, reports the San Francisco Weekly... More »

Newser located this story for you on Sunday, September 4, 2011 7:01 AM. The story matched your section(s) Technology.

A Eulogy for the Random Freshman Year Roommate

(Newser) - Random room assignments were once a rite of passage for university freshmen, pairing Democrats and Republicans, party animals and studious nerds. But they're becoming a relic of the past, eliminated by a host of social networking websites that allow today's 18-year-olds to track down like-minded potential roomies as... More »

Newser located this story for you on Sunday, September 4, 2011 7:01 AM. The story matched your section(s) Arts & Living.

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The Cynical Girl: Social Media Saturday: Customer Service

Social Media Saturday: Customer Service

Posted: 03 Sep 2011 03:45 AM PDT

I spend a ton of money on clothes, which is crazy because I am a hobo. I always wear the same thing in my casual life: yoga pants, t-shirts, jeans, and maybe a few striped shirts from JCrew. I just have this thing where I can’t be photographed at a conference wearing the same outfit twice.

I have problems, obviously.

Recently, I saw this dress in the window of Mark Shale in Northbrook, IL. I think it’s Diane Von Furstenberg. Not very punk rock but it caught my eye.

I snapped a picture and showed it to my husband. He said, “That dress is cute.”

What? What?! You have an opinion on a dress?

I’m sold.

So I sent an email to the customer service department at DVF and asked, “How can I buy this dress?”

I got nothing. Crickets.

Then I tweeted.

And I heard nothing.

Now listen, this is not the end of the world. I’m not outraged or offended. This is what HR ladies call a teachable moment. There are multiple ways you can respond to online inquiries and social media conversations.

You can ignore it,
acknowledge it (and you can either affirm or correct misperceptions),
or delete it.

This is good HR advice, by the way. With a few extra nuances, that is exactly how you handle employee complaints.

If your company has a clue, it will purchase a (cheap) social media monitoring program and look for tweets like mine. And if your brand is bigger than a lemonade stand, you should have alerts that help you determine if the comments are worthy of acknowledging.

When you’re a company like DVF? I think you respond to all of your tweets. All of them. (Unless someone says something stupid or racist.)

And even if this isn’t their dress… and I’m not sure it is… you respond. You respond. You respond. You respond. A simple issue like buying a dress is a pretty big deal for some women.

Not me. I’m a hobo, obvs.