Summary and Review of B-a-m! (Bust a Myth) by Barry J. Moltz and Mary Jane Grinstead | Bookstove

This book summary and review of B-A-M!: Delivering Customer Service in a Self-Service World was prepared by Andrea Miller while a Marketing student in the College of Business at Southeastern Louisiana University.

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Summary and Review of B-a-m! (Bust a Myth) by Barry J. Moltz and Mary Jane Grinstead | Bookstove

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