About Human Resources: Four Tips to Reduce Turnover - Quickly

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Human Resources Human Resources Employ People Manage People Succeed at Work From Susan M. Heathfield, your Guide to Human Resources Vol. 12 No. 52 - ISSN: 1533-3698 April 23, 2011 Dear People: Attending a local chapter American Society for Training and Development (ASTD) seminar on conflict resolution and mediation this past week, I was reminded about how much I enjoy doing training. I was also reminded of another rule of training, seminars, and presentations that I have followed without fail throughout my career. If a seminar is less than 90 minutes to 2 hours, the effective facilitator owes it to her audience to provide the content, a real opportunity for attendees to share the facilitator's broad knowledge about the topic. This facilitator had it wrong. She spent the majority of her hour and a quarter with the attendees doing a conflict resolution role play. She then debriefed the role play. I have no problem with role plays in a different venue, but I didn't pay my admission fee to do a role play with a colleague with whom I work so closely every day that we could have recited each other's next lines. In the facilitator's second error, except for a couple of attendees, her audience was made up of seasoned facilitators who had presented hundreds, perhaps thousands, of seminars and training sessions themselves. Such a waste of talent and knowledge that could have been drawn out for sharing in the group! But, fundamentally, if you do presentations and facilitation and you have just an hour or so, you owe your audience an hour of information. The attendees didn't pay and take the time and the travel time to attend the seminar to hear themselves speak. Train Adults With Impact Become a Better Business Presenter - Almost Instantly Share Your Business Presentation Tips Comments, questions, suggestions? Email Me. Please forward this newsletter, in its entirety, to your colleagues, coworkers and friends, because you want to add value to their work and lives. Regards and wishing you and yours the best this weekend, Susan Four Tips to Reduce Turnover - Quickly Turnover is a useful measurement, a finger on the pulse of employee satisfaction within your organization. Turnover is also a testimony to how effectively the recruitment process you employ is functioning. Turnover rates give you insight into how well your managers are interacting with employees. Turnover is a window into your organizational culture, the environment you provide for employees in your workplace. Find out more. 18 More Tips to Reduce Turnover Keep Your Best: Retention Tips See More About:  employee retention  employee satisfaction  culture Believe What You See When Hiring Have you ever made up your mind about a candidate based on the body language he exhibited in your lobby? How about that clammy, wet, limp handshake? Or, how do you react to the candidate with dirt under her fingernails when she folds her hands on your desk. I've learned to pay attention to nonverbal communication. It communicates loudly and wisely. Why "Blink" Matters: The Power of First Impressions How to Hold a Difficult Conversation See More About:  employee selection  effective listening  non-verbal communication 360 Feedback: The Good, the Bad, and the Ugly Want to make people happy? Make people sad? Care to create an uproar in your organization that rivals in ferocity any change you've ever introduced? Want to stir up all of the dormant fearballs hidden just below the surface? I know; you think I'm talking about laying off half your staff. Right? Wrong. I am talking about organizations that do a poor job of implementing 360 degree feedback - and even ones that do it right. The Great Debates About 360 Feedback Methods for 360 Feedback See More About:  360 degree feedback  performance management  Pitfalls to Avoid in Human Resource Recruitment One of the most serious errors an employer can make is failing to give adequate consideration to the cultural fit of a potential employee within your organization. In fact, when I think back over the employees that client organizations have fired over the years, cultural fit - or lack thereof - was almost always a factor in the employee and the organization parting ways. Heed these other red flags and hiring mstakes. Top 10 Recruiting Tips Plan Your Recruiting to Ensure Successful Candidate Selection See More About:  hiring employees  recruiting employees  hiring mistakes Human Resources Ads Human Resources How to Reduce Weight Reduce Attrition Employee Turnover Reduce Turnover Featured Articles Employee Involvement Is Key to a Successful Hire Interview Questions to Assess Planning Skills Finds His Job at a Lower Level Than Coworkers Once Hired? Confidentiality Agreement   More from About.com Backyard Chickens 101 Dabble in the self-sufficient, eco-friendly life with these essential chicken-raising tips. More> 24 Amazing Container Gardens These gorgeous and creative gardens prove it doesn't take a lot of space to create something special. More> This newsletter is written by: Susan M. Heathfield Human Resources Guide Email Me | My Blog | My Forum   Sign up for more free newsletters on your favorite topics You are receiving this newsletter because you subscribed to the About Human Resources newsletter. If you wish to change your email address or unsubscribe, please click here. About respects your privacy: Our Privacy Policy Contact Information: 249 West 17th Street New York, NY, 10011 © 2011 About.com   Must Reads Human Resources Basics, Careers, Jobs Free Human Resources Policies, Samples Human Resources: Job Interview Tips Human Resources Job Descriptions Top 10 Human Resources Tough Questions   Follow me on: Advertisement