411: Here's A Customer Support Tool Every Small Business Needs

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	Thursday, December 4, 2014 Empower Your Staff With This Support Tool                                                                                 Offering customer service is a strategic advantage, especially for small and growing businesses. But having a strategy is simply not enough. It’s important for each person on your staff to be able to answer customer questions and help solve problems. Tools like Desk.com, Salesforce.com’s all-in-one customer support solution for small businesses, allow every employee to participate in the customer service process. Desk.com offers multiple customer support methods, including: Self-help pages: Customers can get answers to their FAQs on a custom support center microsite. Customer access: Customers can contact your support team through a customizable contact form. Case tracking: Businesses can categorize cases by submission time, type of problem, and customer status all from one inbox. Today, you can receive a FREE 14-day trial that includes a quick start guide and Desk.com’s new e-book: The Small Business Guide to Customer Service. Start using customer service as a strategic advantage with Desk.com.                                                                                                      This message is presented on behalf of Desk.com. Share the latest business news with your network: Share on Facebook Share on Twitter Share on Linkedin Share via email The email address for your subscription is: dwyld.kwu.2wm8d4lq0e7c@blogger.com Manage your email preferences   |   Unsubscribe Business Insider RSS Feed   |   Terms of Service   |   Privacy Policy Business Insider. 150 Fifth Avenue, New York, NY 10011